Shipping/Returns/Pickups

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We are mainly an online store. However, if you are local and nearby to our warehouse, customers are welcome to visit and make a purchase. We do have payment processing onsite. We are usually here Mon. - Fri. 10am - 4pm. only. Please call us at 416-233-1800 before coming to make sure we are in. We are located at 382 Olivewood Road - { Bloor & Kipling area ). If you are coming by TTC, it's just a short walk from the Kipling Subway Station.

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We use either Canadapost Regular Parcel or UPS Standard for all Canadian destinations. P.O. & RPO boxes will ship with Canadapost. 

We process and ship your order within 1-2 business days. 

We offer $9.99 flat rate shipping for all of Canada.

Orders over $100 (Canada & U.S.A.) ........... SHIP FREE!!

U.S. shipping has just resumed. Orders will be sent via USPS Ground and will have tracking. Please note that delivery of your order will take 5-10 business days due to U.S. Customs clearance required at the border. Also, U.S. orders over $100 will receive free USPS Ground shipping.

Taxes:

Food products including all our teas are non-taxable.

Non-food products are HST/GST taxable at the rate for your provincial or territorial location.

Returns (Please Read): 

We accept returns on non-food items only. Please notify us within 14 days of receiving your order to begin the return process. All non-food items must be unused and in their original packaging. We will email you a return postage label which can be printed and attached to the return box. Once returned items are received back to our warehouse, we will promptly issue a refund.

Due to our food safety policy, our teas or food items are not returnable. If a food item item in your order has been damaged during transit or is the incorrect product, please contact us within 14 days of receiving your order and we will resolve the issue with either a replacement or refund. We do pay close attention to best before dates on all of our teas and food products and we will not ship any item that does not have a satisfactory best before date..