Shipping Info/Pickups/Returns

*** We only ship within Canada from our warehouse in Toronto. ***

Our U.S. Shipping has been paused due to new U.S. Tariffs effective Aug. 29/2025

Orders are sent with either Canadapost Regular Parcel or UPS Standard and we to ship to all Canadian destinations. P.O. & RPO boxes will ship with Canadapost. We process and ship your order within 1-3 business days. Tracking is provided for all shipments.

Protecting the environment is important to us. All of our packaging used for shipping is fully recyclable and can all go into your blue bin. 

We offer the following flat rate shipping: 

Ontario – 9.99

Manitoba, Quebec – 12.99

All other Provinces  - 14.99

Far North – 19.99

All orders over $75 ........... SHIP FREE!!

Taxes:

Food products including all our teas are non-taxable.

Non-food products are HST/GST taxable at the rate for your provincial or territorial location.

Returns (Please Read): 

We accept returns on non-food items only. Please notify us within 14 days of receiving your order to begin the return process. All non-food items must be unused and in their original packaging. We will email you a return postage label which can be printed and attached to the return box. Once returned items are received back to our warehouse, we will promptly issue a refund.

Due to our food safety policy, our teas or food items are not returnable. If an item in your order has been damaged during transit or is the incorrect product, please contact us within 14 days of receiving your order and we will resolve the issue with either a replacement or refund. We do pay close attention to best before dates on all of our teas and food products and will not ship any item close to expiry.