Shipping Information/Returns

We ship  from our warehouse which is located at 382 Olivewood Road in Toronto. We use Canadapost and we are able to ship to all Canadian destinations, including P.O. boxes. Orders are processed and shipped usually within 1-3 business days and we offer the following flat rate shipping charge based on total order value:

ORDERS up to $100 ..........$9.99 ........ for all of Canada.

ORDERS OVER $100 SHIP FREE!!

Taxes:

Food products are non-taxable for all destinations.

Non-food products are HST/GST taxable for Canadian orders only depending on your provincial or territorial location.

Returns (Please Read): 

We accept returns on non-food items only. Please notify us within 14 days of receiving your order to begin the return process. All non-food items must be unused and in their original packaging. We will email you a return postage label which can be printed and attached to the return box. Once returned items are received back to our warehouse, we will promptly issue a refund.

Due to our food safety policy, our teas or food items are not returnable. If an item in your order has been damaged during transit or is the incorrect product, please contact us within 14 days of receiving your order and we will resolve the issue to your satisfaction. We do pay close attention to best before dates on all of our teas and food products and will not ship any item close to expiry or has expired.

Please Note:  To all our valued U.S. customers. All shipments of $800 or less to the United States are now subject to duties and customs clearance fees effective August 29, 2025. As a result, we unfortunately have had to discontinue shipping to the U.S.. Hopefully. if this situation changes in the future, we will be able to resume cross-border shipping. We are sorry for the inconvenience.