VACATION NOTICE: Our warehouse will be closed Aug. 26-Sept. 15. ... Orders placed during this time will be fulfilled beginning Sept. 16.

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Shipping/Returns/Pickups

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VACATION NOTICE: Our warehouse will be closed from Aug. 26 - Sept. 15. The website will remain open. Orders placed during this time will be fulfilled beginning on Wed. Sept. 16.

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We are mainly an online store. However, if you are local and nearby to our warehouse, customers are welcome to visit and make a purchase. We do have payment processing onsite. We are usually here Mon. - Fri. 10am - 4pm. only. Please call us at 416-233-1800 before coming to make sure we are in. We are located at 382 Olivewood Road - { Bloor & Kipling area ). If you are coming by TTC, it's just a short walk from the Kipling Subway Station.

We use either Canadapost Regular Parcel or UPS Standard for all Canadian destinations. P.O. & RPO boxes will ship with Canadapost. 

Orders are processed and shipped within 1-2 business days. 

We offer a $9.99 flat rate shipping charge for Canadian orders under $100.

Orders over $100 within Canada ........... SHIP FREE!!

U.S. shipping has resumed. Orders will be sent via USPS Ground with tracking. Please note that delivery of your order will take 5-10 business days due to U.S. Customs clearance required at the border.

Taxes:

Food products including all our teas are non-taxable.

Non-food products are HST/GST taxable at the rate for your provincial or territorial location.

Returns (Please Read): 

We accept returns on non-food items only. Please notify us within 14 days of receiving your order to begin the return process. All non-food items must be unused and in their original packaging. We will email you a return postage label which can be printed and attached to the return box. Once returned items are received back to our warehouse, we will promptly issue a refund.

Due to our food safety policy, our teas or food items are not returnable. If a food item item in your order has been damaged during transit or is the incorrect product, please contact us within 14 days of receiving your order and we will resolve the issue with either a replacement or refund. We do pay close attention to best before dates on all of our teas and food products and we will not ship any item that does not have a satisfactory best before date..