Shipping/Returns/Pickups

We are mainly an online store. However, if you are local and nearby to our warehouse, customers are welcome to visit and make a purchase. We do have payment processing onsite. We are usually here Mon. - Fri. 10am - 4pm. only. Please call us at 416-233-1800 before coming to make sure we are in. We are located at 382 Olivewood Road - { Bloor & Kipling area ). If you are coming by TTC, it's just a short walk from the Kipling Subway Station or two stops south of the subway station.

Online orders can be picked up at our warehouse  - 382 Olivewood Road (Bloor & Kipling). We will send you an email alert as soon as your order is ready. Please call ahead 416-233-1800 before coming. 

We use either Canadapost Regular Parcel or UPS Standard for all Canadian destinations. P.O. & RPO boxes will ship with Canadapost. 

Orders are processed and shipped within 1-2 business days. 

We offer Canadian flat rate shipping charges from 9.99 - 12.99 depending on your delivery location. Orders to the Far North ship for a flat rate of 19.99 .

Orders over $100 within Canada ........... SHIP FREE!!

U.S. shipping has resumed. Orders will be sent via USPS Ground with tracking. Please note that delivery of your order will take 5-10 business days due to U.S. Customs clearance required at the border.

Taxes:

Food products including all our teas are non-taxable.

Non-food products are HST/GST taxable at the rate for your provincial or territorial location.

Returns (Please Read): 

We accept returns on non-food items only. Please notify us within 14 days of receiving your order to begin the return process. Once a return is processed, we will provide you with a return Canadapost shipping label. All items must be unused and in their original packaging. Once returned items are received back to our warehouse, we will promptly issue a refund.

Due to our food safety policy, our teas or food items are not returnable. If a tea or food item item in your order has been damaged during transit or is the incorrect product, please contact us within 14 days of receiving your order and we will promptly resolve the issue with either a replacement or refund.